Total Rewards contact information
| Benefit | Vendor | Contact information |
| Human resources service center: | 516-734-7000 HR chat |
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| Benefits team: | For team members: benefits@northwell.edu For physicians and executives: 844-697-4947 totalrewards@northwell.edu |
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| Health solutions: | ||
| Clinical call center: | 516-918-6005 | |
| Behavioral health navigation: | 833-673-0020 | |
| Center for tobacco control | 516-466-1980 | |
| Care navigation and coordination programs: | 516-918-6009 | |
| Carriers: | ||
| Medical: |
Northwell Health find a physician (value and buy-up plans) |
northwell.edu/InSystem |
| Find a physician (HDHP) | www.mycreatehealth.com/network/providernetwork/Find | |
| UnitedHealthcare | myuhc.com 888-254-3698 |
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| MagnaCare | MyCreateHealth.com 855-340-7737 |
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| Prescription: | Vivo Health Pharmacy | Vivo Health mail order/maintenance drugs: vivo.specialty@northwell.edu 833-868-8486 Customer service: 888-741-5228 Vivo Locations northwell.edu/myMeds |
| Dental: | Cigna | mycigna.com PPO Plan: 888-DENTAL8 (336-8258) Dental Care Access Network: 800-367-1037 |
| Vision: | Davis Vision | davisvision.com 800-999-5431 |
| Voluntary benefits enrollment for new hires: | Aon Voluntary Benefits & Enrollment Solutions | northwell.edu/VoluntaryBenefits 888-561-0240 |
| Voluntary benefits enrollment for open enrollment: | Aon Voluntary Benefits & Enrollment Solutions | northwell.edu/VoluntaryBenefits 855-874-0439 |
| Voluntary benefits enrollment for employees hired before 9/1/17: | Benefits Planning Corporation | benefitsplanningcorp.com 631-991-6050 or 800-565-5764 |
| Critical illness insurance: | Aflac | aflacgroupinsurance.com 1-800-433-3036 |
| Accident insurance: | Aflac | aflacgroupinsurance.com 1-800-433-3036 |
| Hospital indemnity insurance: | Aflac | aflacgroupinsurance.com 1-800-433-3036 |
| Permanent life insurance: | TransAmerica | transamerica.com 1-888-763-7474 |
| Identity theft protection: | NortonLifeLock | my.norton.com 1-800-607-9174 |
| Legal insurance: | LegalEASE | https://www.legaleaseplan.com/northwell 1-800-248-9000 |
| Pet insurance: | Nationwide | petinsurance.com 1-800-874-0651 |
| FSA, DFSA, HSA, and transit: | PayFlex | Payflex.com 844-729-3539 |
| Disability: | myAbsence | northwell.edu/myAbsence 855-789-9355 |
| Long term disability (LTD): | The Hartford | 888-301-5615 |
| Life insurance: | The Hartford | 888-563-1124 |
| Employee and Family Assistance Program (EAP): | eap@northwell.edu 1-877-EAP-4-YOU (1-877-327-4968) |
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| Retirement: | Transamerica for 403(b), 401(k) and 457(b) plans | northwell.edu/myRetirement |
| Cash balance plan | northwell.edu/myBenefitsCenter retirement@northwell.edu |
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| Payroll: | payroll@northwell.edu | |
| Tuition reimbursement: | northwell.edu/myTuition tuition@northwell.edu |
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| Northwell Health IS help desk: | 516-470-7272 | |
| Northwell health employee self service: | northwell.edu/myExperience | |
| Payflex (Cobra): | cobramail@payflex.com 800-359-3921 |
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| Physician and executive concierge: | totalrewards@northwell.edu 844-697-4947 |
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