Total Rewards contact information

Benefit Vendor Contact information
Human resources service center: 516-734-7000

HR chat
Benefits team: For team members:
benefits@northwell.edu

For physicians and executives:
844-697-4947
totalrewards@northwell.edu
Health solutions:
Clinical call center: 516-918-6005
Behavioral health navigation: 833-673-0020
Center for tobacco control 516-466-1980
Care navigation and coordination programs: 516-918-6009
Carriers:
Medical: Northwell Health find a physician
(value and buy-up plans)
northwell.edu/InSystem
Find a physician (HDHP) www.mycreatehealth.com/network/providernetwork/Find
UnitedHealthcare myuhc.com
888-254-3698
MagnaCare MyCreateHealth.com
855-340-7737
Prescription: Vivo Health Pharmacy Vivo Health mail order/maintenance drugs:
vivo.specialty@northwell.edu
833-868-8486

Customer service:
888-741-5228

Vivo Locations

northwell.edu/myMeds
Dental: Cigna mycigna.com
PPO Plan: 888-DENTAL8 (336-8258)
Dental Care Access Network: 800-367-1037
Vision: Davis Vision davisvision.com
800-999-5431
Voluntary benefits enrollment for new hires: Aon Voluntary Benefits & Enrollment Solutions northwell.edu/VoluntaryBenefits
888-561-0240
Voluntary benefits enrollment for open enrollment: Aon Voluntary Benefits & Enrollment Solutions northwell.edu/VoluntaryBenefits
855-874-0439
Voluntary benefits enrollment for employees hired before 9/1/17: Benefits Planning Corporation benefitsplanningcorp.com
631-991-6050 or 800-565-5764
Critical illness insurance: Aflac aflacgroupinsurance.com
1-800-433-3036
Accident insurance: Aflac aflacgroupinsurance.com
1-800-433-3036
Hospital indemnity insurance: Aflac aflacgroupinsurance.com
1-800-433-3036
Permanent life insurance: TransAmerica transamerica.com
1-888-763-7474
Identity theft protection: NortonLifeLock my.norton.com
1-800-607-9174
Legal insurance: LegalEASE https://www.legaleaseplan.com/northwell
1-800-248-9000
Pet insurance: Nationwide petinsurance.com
1-800-874-0651
FSA, DFSA, HSA, and transit: PayFlex Payflex.com
844-729-3539
Disability: myAbsence northwell.edu/myAbsence
855-789-9355
Long term disability (LTD): The Hartford 888-301-5615
Life insurance: The Hartford 888-563-1124
Employee and Family Assistance Program (EAP): eap@northwell.edu
1-877-EAP-4-YOU (1-877-327-4968)
Retirement: Transamerica for 403(b), 401(k) and 457(b) plans northwell.edu/myRetirement
Cash balance plan northwell.edu/myBenefitsCenter

retirement@northwell.edu
Payroll: payroll@northwell.edu
Tuition reimbursement: northwell.edu/myTuition

tuition@northwell.edu
Northwell Health IS help desk: 516-470-7272
Northwell health employee self service: northwell.edu/myExperience
Payflex (Cobra): cobramail@payflex.com
800-359-3921
Physician and executive concierge: totalrewards@northwell.edu
844-697-4947