Employee and Family Assistance Program (EAP)

(All employees)

The Employee and Family Assistance Program (EAP) is a free, confidential counseling service for Northwell Health employees and their benefit-eligible family members. The program offers short-term, goal directed coaching and counseling designed to help you resolve problems that have an impact on your work and/or home life. Services are available in-person, via telephone and virtual telehealth.

Your EAP can help you with a wide range of work-life issues that can create considerable stress in your life.

  • Home and work relationship issues
  • Personal problems
  • Stress, anxiety and sadness
  • Job performance issues
  • Loss and grief
  • Domestic Violence issues
  • Life changes and transitions
  • Child/family issues
  • Child school issues
  • Substance Misuse

Are you struggling with Substance Misuse?

Call our Confidential Help Line for help: 855-CARE4SA (855-227-3472).


Bottle Cap

A confidential service to learn about healthy drinking and how to make changes: www.thebottlecap.org/#eap


Take a short break and relax with EAP’s Stress Relief audio presentations.

The Northwell Health Employee and Family Assistance Program are staffed by New York State licensed behavioral health professionals.

Click here to learn more about the staff.

Dealing with Suspected Substance Misuse in the Workplace

Services for Physicians, Residents, Physician Assistants and Medical Students

The Northwell Health Physician’s Resource Network (PRN) is a confidential coaching and counseling service designed to meet the needs of members of the Northwell Health Medical Staff. Guided by a medical staff advisory panel, PRN provides cost-free services Northwell Health attending physicians, residents, physician assistants and medical students.

PRN services include confidential consultation, counseling, and professional coaching, as well as help in developing a healthier lifestyle. As needed, PRN may recommend further consultation with a select panel of behavioral health clinicians who are experienced in addressing issues specifically encountered by medical professionals.

In addition to the services mentioned above, PRN provides confidential outreach services to medical staff members adversely impacted by untoward events which occur in medical practice. In-service training is also available which includes learning techniques for stress reduction, burnout prevention and anger management. This training may be provided at actual practice sites depending on medical staff members needs.

PRN can help you:

  • Recover from “burnout”
  • Deal with workplace conflicts and communication problems
  • Cope with adverse patient outcomes
  • Manage depression, anxiety and other psychological problems
  • Learn to sleep restfully
  • Learn healthy ways to manage anger and other strong emotions
  • Find solutions to medical training and/or practice issues
  • Build healthy relationships, strengthen families, and create work-life balance
  • Cope with life transitions and grieving
  • Address alcohol and other drug problems
  • Regain the rewards and meaning in practicing medicine

If you have any questions, or would like to schedule a confidential consultation, please contact PRN at 1-866-454-3280.


Resources
  • Physician Stress & Burnout (link)
  • Outreach after unfortunate events and unexpected outcomes (link)
  • Physician intervention services – disruptive physician behavior (link)

Frequently Asked Questions (FAQ)


Who can use PRN?

All Northwell Health attending physicians - voluntary and employed, residents/fellows, physician assistants and medical students and their benefit eligible spouses and dependents.


Where is the PRN office located?

PRN is located at 333 East Shore Road, Suite 204 in Manhasset. The PRN consulting team serves all system locations. If you are unable to schedule an appointment at our Manhasset office, we can serve you locally. For more information regarding services or to schedule an appointment with one of our consultants, please call 1-866-454-3280 or email us at PRN@nshs.edu.


How much does it cost?

PRN services are without cost.


What services does PRN offer?

PRN provides personalized cost-free consultation, short-term counseling and appropriate referrals, for all Northwell Health physicians dealing with stress-related, emotional and behavioral problems. PRN can help you:

  • Learn to manage stress and recover from “burnout”
  • Recover from “burnout”
  • Deal with workplace conflicts and communication problems
  • Cope with adverse patient outcomes
  • Address alcohol and drug problems

What kinds of issues does PRN handle?

PRN provides confidential services to Medical Staff and their family adversely impacted by the stress of events which occur in medical practice, workplace conflicts and home-life issues. In-service training is also available which includes learning techniques for stress reduction, burnout prevention and anger management. This training may be provided at actual practice sites depending on medical staff members needs.


How confidential is this service?

PRN is a confidential service. No information will be released without your written consent except in cases required by law, such as imminent danger to self or others.


As a Chair, Dean or Department Manager, how can I refer someone to PRN?

To discuss the need for referral to PRN, call us at 866-454-3280 for a confidential consultation.