Child care offerings

(All employees)

At Northwell, the well-being of our team members and their families is always a top priority. During these unprecedented times, we understand and share in concerns that families are facing. To support team members, we are continuously working on providing child care benefits, including in-person options within the areas our team members live and work.

Virtual Tutoring Through Your Back-Up Care Benefit

The pandemic has disrupted every aspect of life including the classroom and our children’s learning. Great news! You can use your Bright Horizons Back-Up Care™ benefit to reserve an experienced tutor to help your 5-18-year-old get back and stay on track — starting this summer break.

Benefit overview:
  • Instant help in reading, math, science, social studies, and 300+ other subjects
  • Targeted support with a math or reading expert who can identify areas of opportunity and help your child excel
  • Each back-up care use can be exchanged for 4 hours of virtual tutoring

Watch a video to learn more.

Then submit a tutoring request through the back-up care site and schedule the days and times that work best for your family. See a step-by-step guide here.

Get Tutoring Support

If Prompted: Employer Username: Northwell | Password: care4you

Team members scheduled to work at least .5 of the full-time equivalent per week have access to back-up child or elder care through our partnership with Bright Horizons. The Back-Up Care Program offers ten visits, within a calendar year, to any employee whose regular caregiver or care routine falls through. Some examples for planned or urgent back-up care would include: school closings, caregiver vacation or illness, unexpected shift coverage, business travel and such.

Enhanced benefit: Bright Horizons is offering an enhanced back-up care benefit for team members planning for a new arrival or adjusting back to work after the birth/adoption of a baby. If you have a child under the age of one you can now take advantage of Bright Horizons back-up care program with an additional five visits per calendar year - making your allowed visits up to 15 in a calendar year. Read more.

Center-based care at a Bright Horizon facility or a Bright Horizons affiliated facility is only open to children under the age of 13. Copays for back-up care are waived from October 1st through December 31st, 2021! Read more.

In-home care is available for children (no age restriction), and elders (parents, grandparents, spouses) who are in need of care when their routine caregiver is unavailable. All in-home caregivers are background checked on a weekly basis. If you like the caregiver, you can make note of it in your profile for return service. In-home care is $6 per hour with a four hour minimum and 10 hour maximum. The care covers up to three children at that same fee, and is considered just one visit, since it takes place in your home.

All caregivers have been trained in the nuances of back-up care the same way the center's staff and teachers have been trained.

Registration is free. Allow about ten to 15 minutes to complete the registration, due to necessary information about your loved ones such as allergies, emergency contacts, doctor's information, etc. All information is stored in a confidential data base, which can be updated by you at any time.

To register visit First time users will use Northwell as their username and care4you as the password. Once logged in, you will need your Universal ID and a newly created password.

For more information, review below.

Contact Bright Horizons Care Advantage 24 hours a day, seven days a week at 877-242-2737.

Northwell has a partnership with Learning Care Group to subsidize 10 days per month for children between the ages of 0-12*. This partnership is effective until December 31, 2021. This plan excludes 1199-represented team members who are able to enroll in the child care option offered in their contract.

For more information, to find your center, or to book visits, visit the Learning Care Group.

*Please note not every location will be able to accommodate children age five or older.

Child’s age Daily rate Northwell daily contribution Team member daily co-pay
0-2 years $100 $40 $60
3-12 years $75 $40 $35

For information on Learning Care Group's Summer Camp option, click here.

In addition to Northwell benefits, see below resources for more information and opportunities.

To view a full listing of discounts available to Northwell employees, visit Note: you will need to sign-in to view.

We previously announced to team members who were eligible for the crisis care reimbursement program as part of our child care benefits due to their school district switching to all-remote learning. With schools going back to either in-person learning or a hybrid model of in-person and remote learning, we are not offering crisis care reimbursement for May.

If you were eligible for April, please submit claims for April child care expenses to PayFlex by Monday, May 10, to ensure you receive the reimbursement. As a reminder, this benefit currently provides $40/day reimbursement per child for up to 10 days a month, capped at $400 a month per household for expenses incurred if you sent your child or children between the ages of 4-13 to a qualified child care provider. This crisis care reimbursement program is extended to team members scheduled to work at least half of their full-time equivalent per week. Please note, per diems are excluded from this program.

Review these instructions on how to submit your claim through the PayFlex crisis care reimbursement portal.

If you have questions regarding the reimbursement process, please contact PayFlex directly at 844-729-3539. Additional questions regarding benefits, eligibility or other work/life programs can be directed to our HR Service Center, Monday through Friday, 8:00 a.m. to 6:00 p.m. at 516-734-7000 or the HR Chat.