How to Make Changes
QUALIFYING LIFE EVENT ENROLLMENT INSTRUCTIONS
If you have a qualifying life event, you can make mid-year changes to your benefits that are consistent with* your life event as long as you complete your enrollment, including submitting appropriate documentation during your QLE Window, which is no later than 31 days from the date of the event.
*Under IRS rules, an election change is “consistent with” an event only if the election change is on account of and corresponds with a change in status that affects eligibility for coverage.1. Online: Click here to make changes online on the enrollment website. After you access the enrollment website, you will be required to create a new custom password. Once you create a custom password, you will use your new password to access the enrollment website going forward.
Your login ID is the first 4 characters of your last name + the last 4 numbers of your social security number.
Example: Rob O’Hara, SSN 123-06-4568
*After you access the website, you will be required to create a new custom password that must contain one capital, one lowercase, one number, and one special character. Once you create a custom password, you will use your new password to access the website.
Your initial password is the capitalized first letter of your first name + lower case first four characters of your last name + your full date of birth in MMDDYYYY format.
Please note that passwords are case sensitive.
Example: David Public, date of birth 01/01/1975
2. By Phone: Call the HBC Benefits Service Center at 1-800-498-8705 to discuss your options, ask questions, and make your enrollment elections with a Benefits Counselor.
CALL THE HBC BENEFITS SERVICE CENTER AT
MONDAY - FRIDAY, 9:00AM - 6:00PM, ET
Please note, it may take 5-10 business days from your date of hire or status change for your information to be available in the enrollment system. If that is the case, you will have 31 days from the date your record is available to make your elections.
You MUST complete the enrollment process during your QLE Window, which is within 31 days of the date of your status change to elect or waive benefits. If you do not take action, you will not have coverage other than the HBC-provided benefits.
If you elect coverage for a spouse, domestic partner, or civil union dependent, you MUST complete the Certification of Marriage, Civil Union, or Domestic Partnership. The certification can be returned by uploading it through the HBC benefits page, sending an email to HBCVerify@mybenefitexpress.com, or via fax to 1-224-828-7337 within 31 days of enrollment.
Click here to access the form. All dependent verification documentation must include the HBC fax cover sheet, which can be accessed here.
All full-time and part-time Associates eligible for HBC health and insurance benefits have access to a confirmation statement online. Be sure to review the confirmation statement carefully to ensure it accurately reflects your elections. If any corrections are necessary, call the HBC Benefits Service Center at 1-800-498-8705. You can access a summary of your most current elections at any time via the enrollment link.