Telehealth FAQ

Telehealth Connection offers a more convenient way of obtaining health care services – particularly when you can’t leave your home or office, or if you are traveling. In addition, it can save you money. The cost for each telephonic or video consultation is only $42 for HBC medical plan participants.

Once you have completed your consultation, American Well and MDLIVE can even share any pertinent records with your medical provider upon your request and permission.
Cigna Telehealth Connection is available to all Associates who are enrolled in one of HBC’s Medical Plans, and all enrolled dependents. Associates not enrolled in an HBC medical plan are not eligible for Telehealth.
  • If you’re considering the ER or urgent care for a non-emergency medical issue
  • When your primary care physician is not available, or their office is closed
  • At home, traveling, or at work
  • 24/7/365, even holidays!

You can get the care you need - including most prescriptions - for a wide range of minor acute conditions including:

  • Sore throat
  • Headache
  • Stomachache
  • Fever
  • Cold and Flu
  • Allergies
  • Rash
  • Acne
  • UTI
  • and More