Employee Assistance Program FAQ

You can access EAP services 24 hours a day by calling toll free 1-866-248-4094. A specialist will help you identify the nature of your problem and the appropriate resources to address it. If you need financial or legal services, Optum will refer you to an expert in that field. If you want to see a clinician, Optum will match you with one in their network who has the appropriate experience to help.

For 24-hour, confidential access to your EAP benefit and tools to help you enhance your work, health, and life, simply visit www.liveandworkwell.com (access code: HBC). You can check your benefit information and submit online requests for services, search the online directory of clinicians, access information and resources for hundreds of everyday work and life issues in one of their many virtual help centers, and participate in interactive, customizable self-improvement programs. Any member of your household may access these online services, including dependents living away from home.

There’s no charge for referrals, or for up to five sessions with a clinician in Optum’s network. There’s no cost for initial consultation with financial or legal experts, or mediators. Subsequent legal assistance is available at a 25% discount. Access to liveandworkwell.com is always free.

For more details on coverage, view the EAP Brochure on the Documents/Forms page.

The EAP will never share your personal records with HBC, or anyone else, without your permission. All records, including medical information, referrals, and evaluations are kept strictly confidential in accordance with federal and state laws.