Contacts

BENEFITS

Benefit Enrollment & Eligibility
  • Benefit Plan Information
  • Eligibility
  • Rates
  • Contributions/Paycheck Deductions
  • Qualified Life Events
  • Year-Round Resource
  • New Associates hired between October 1, 2019 - September 30, 2020
HBC Benefits Service Center
1-800-498-8705
Monday - Friday, 9:00 a.m. - 6:00 p.m. (ET)
www.myhbcbenefits.com

HEALTH/MEDICAL

Medical Plans
Cigna Options (Platinum, Silver & Bronze plans)
  • Claims
  • Coverage
  • Check Deductible
  • Find A Doctor
  • Estimate Healthcare Costs
  • Print/Request ID Card
Cigna
1-855-281-1206
www.mycigna.com

Open 24 hours
HMSA (Hawaii-based Associates)

General Questions
Summary of Benefits and Coverage
Summary of Changes
Guide to Benefits
HMSA

PPO Plan - 1-808-948-6111
HMO - 1-808-948-6372
Monday - Friday, 8:00 a.m. - 5:00 p.m. (HST)
www.hmsa.com

Prescription Plans
CVS Health
  • Manage Prescriptions/Claims
  • Order Status
  • Costs & Coverage
  • Print ID Card
  • Find A Pharmacy
  • Savings Opportunities
CVS Health
1-888-202-1652
www.caremark.com

Open 24 hours
Dental Plan
Cigna
  • Claims
  • Coverage
  • Find A Provider
  • Estimate Healthcare Costs
  • Print/Request ID Card
Cigna
1-855-281-1206
www.mycigna.com

Open 24 hours
Vision Plan
VSP
  • Claims
  • Coverage
  • Find A Provider
  • Print ID Card
VSP
1-800-877-7195
https://hbc.vspforme.com/
Monday - Friday, 5:00 a.m. - 8:00 p.m. (PT)
Saturday, 7:00 a.m. - 8:00 p.m. (PT)
Sunday, 7:00 a.m. - 7:00 p.m. (PT)
Telehealth
Cigna Telehealth Connection

On demand health care - from anywhere via video, phone or email - 24 hours a day, 7 days a week, 365 days a year. Prescriptions phoned in to your local pharmacy for pickup.

Platinum PPO participants have no copay for Televisits. CDHP plan participants pay the Telehealth visit rates negotiated by Cigna.

Available to Associates and dependents enrolled in one of HBC's Health Plans (not available to medical plan non-participants).
Cigna Member Associates:

Enroll Online
  • Register online for American Well, MDLIVE, or both at the following sites or by phone:
  • Complete a medical history using their “virtual clipboard"
  • Download their apps to your smartphone/mobile device

After registering (for one or both) you will be ready to use a telehealth service when you need it.

  • If you don’t have internet access, call 1-888-726-3171 to speak with a health service specialist.
  • If you are enrolled in an HBC Cigna medical plan, you will need to provide your Cigna Customer identification number, which can be found on your Cigna medical card or by logging on at myCigna.com.

COBRA
  • Enrollment/Cancellation
  • Payment
HBC Benefits Service Center
1-800-498-8705
9:00 a.m. - 6:00 p.m. (ET)
www.myhbcbenefits.com
ConsumerMedical
  • Expert Medical Guidance
  • Expert Second Surgical Opinions
  • Surgical Decision Support (SDS)
  • Claim Advocacy
My Medical Ally, ConsumerMedical
1-888-361-3944
www.myconsumermedical.com
(company code: HBC)
Health Savings Account (HSA)
Claims & Account Information





Contribution Changes
Cigna
1-855-281-1206
www.mycigna.com

Open 24 hours, 7 days a week

HBC Benefits Service Center
1-800-498-8705
Monday - Friday, 9:00 a.m. - 6:00 p.m. (ET)
Flexible Spending Accounts (FSA)
Health Care FSA, Limited Health Care FSA & Dependent Care FSA
HBC Benefits Service Center
1-800-498-8705
www.myhbcbenefits.com

9:00 a.m. - 6:00 p.m. (ET)

LIFE AND DISABLITY

Time Away From Work
  • PTO & Sick Time Entitlement Questions/Concerns
  • Leave of Absence/Short-Term Disability Pay-Related Questions
HBC Benefits Service Center
1-800-498-8705
9:00 a.m. - 6:00 p.m. (ET)
www.myhbcbenefits.com
Report a disability or family medical leave (FMLA) Matrix Absence Management
1-877-202-0055
www.matrixabsence.com
Basic Life and AD&D, Supplemental Life and AD&D, Spouse Life, and Child Life Insurance
  • Benefits Overview
  • Enrollment & Qualified Life Events
  • Evidence of Insurability questions
  • Claims
HBC Benefits Service Center
1-800-498-8705
Monday - Friday, 9:00 a.m. - 6:00 p.m. (ET)

www.myhbcbenefits.com

WORK/LIFE PROGRAMS

Wellness Incentive
  • Eligibility
  • Confirm Health Risk Assessment & Biometric Screening are complete

  • Contributions
Cigna
1-855-281-1206
www.mycigna.com

HBC Benefits Service Center
1-800-498-8705
9:00 a.m. - 6:00 p.m. (ET)
www.myhbcbenefits.com
Employee Assistance Program (EAP)
Assistance and support for:
  • Depression, Anxiety and Stress
  • Substance Abuse
  • Workplace Problems or Conflicts
  • Parenting and Family Advice
  • Financial Advice
  • Legal Advice
  • Grief Counseling
Optum
1-866-248-4094
www.liveandworkwell.com
Access Code: HBC

Open 24 hours, 7 days a week
Commuter
Commuter Benefits Questions HBC Benefits Service Center
1-800-498-8705

Monday - Friday
9:00 a.m. - 6:00 p.m. (ET)

RETIREMENT SAVINGS

Retirement 401(K)

Retirement & Savings

  • Enroll
  • Change Contributions and/or Investments
  • Loans/Withdrawals

Wells Fargo
1-800-728-3123
Monday - Friday, 7:00 a.m. - 11:00 p.m. (ET)
www.wellsfargo.com

SUPPLEMENTAL MEDICAL

Supplemental Benefits
  • Benefit Overview
  • Enrollment & Qualified Life Events
HBC Benefits Service Center
1-800-498-8705
Monday - Friday, 9:00 a.m. - 6:00 p.m. (ET)

www.myhbcbenefits.com
For Claims, Changes & Cancellations:
Permanent Life Insurance - Aflac Aflac
1-800-433-3036
www.aflacgroupinsurance.com
Accident – Aflac Aflac
1-800-433-3036
www.aflacgroupinsurance.com
Critical Illness – Aflac Aflac
1-800-433-3036
www.aflacgroupinsurance.com
Hospital Indemnity - Aflac Aflac
1-800-433-3036
www.aflacgroupinsurance.com
Legal – MetLife Legal Plans MetLife Legal Plans
1-800-821-6400
www.legalplans.com
Identity Theft Protection PrivacyArmor
1-800-789-2720
www.infoarmor.com
Other
Adoption Benefits HBC Benefits Service Center
1-800-498-8705
9:00 a.m. - 6:00 p.m. (ET)
www.myhbcbenefits.com
Death of an Associate or Dependent HBC Benefits Service Center
1-800-498-8705
9:00 a.m. - 6:00 p.m. (ET)
www.myhbcbenefits.com
Pension (Saks Fifth Avenue only) Benefits Helpline
1-877-725-7238
Monday - Friday, 10:00 a.m. - 5:00 p.m. (ET)
Associate Discount
  • Eligibility
  • Discount Issues
HBC Benefits Service Center
1-800-498-8705
9:00 a.m. - 6:00 p.m. (ET)
www.myhbcbenefits.com
Employment Verification

Saks Fifth Avenue
The Work Number

1-800-367-5690
www.theworknumber.com/verifiers
Employer Code: 11188 PIN: DOB mm/dd/yy